Privacy policy

Privacy Policy & Data Protection Notice

Last updated: April 15, 2026

This Privacy Policy describes how Firmelle Lift LLC (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information when you access or use our website and related services (the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, you must discontinue use immediately.

Scope & Applicability

This Policy applies to all users of our Services, including visitors, customers, and others who interact with our website.

Information We Collect

We may collect the following categories of personal information:

  • Personal Identifiers: name, email address, phone number, billing and shipping address
  • Transaction Data: order details, purchase history, and payment-related information (processed securely by third-party providers)
  • Technical Data: IP address, browser type, device identifiers, operating system, and usage behavior
  • Communications: messages, emails, and support inquiries
  • Cookies & Tracking Data: data collected through cookies, pixels, and similar technologies

How We Use Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Operating, maintaining, and improving our Services
  • Sending transactional and service-related communications
  • Detecting, preventing, and investigating fraud or unauthorized activity
  • Complying with legal obligations and enforcing our terms

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve performance.

You may control cookie preferences through your browser settings. Disabling cookies may affect functionality of certain features.

Sharing of Information

We may disclose personal information to third parties strictly as necessary for business operations, including:

  • Payment processors
  • Shipping and logistics providers
  • IT infrastructure and hosting providers
  • Customer support tools
  • Analytics and marketing platforms

We do not sell personal information as defined under applicable U.S. privacy laws.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to request access to personal data we hold about you
  • The right to request deletion of your personal data
  • The right to correct inaccurate information
  • The right to opt-out of the sale of personal data (note: we do not sell data)

To exercise your rights, please contact us using the information below. We may need to verify your identity before processing your request.

Do Not Track Signals

Our website does not currently respond to “Do Not Track” signals due to the lack of a uniform industry standard.

Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

By using our Services, you consent to such transfers, subject to appropriate safeguards where required by law.

Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications at any time

Requests can be submitted via the contact details below.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Continued use of the Services after changes constitutes acceptance of the updated Policy.

Contact Information

Firmelle Lift LLC
1209 Mountain Road PL NE
Albuquerque, NM 87110
United States

Company Registration: 39-4758753
Customer Support: support@firmellelift.store
Business Hours: Mon–Fri 9AM–5PM (EST)